Lola Health: Enhancing Healthcare Support with an Innovative AI Chatbot

Client Overview
Lola Health offers an innovative solution that simplifies access to healthcare through advanced technologies and personalised services. To boost customer support efficiency, Lola Health has integrated a smart chatbot, specifically designed for health insurers.

Challenges Faced

• The complexity of health insurance products requires clear explanations to aid customer understanding.

• Support requests often extend beyond business hours, necessitating 24/7 availability.

• Users expect personalised advice tailored to their specific insurance needs.

Rakam AI Solution
Rakam AI developed an AI chatbot for Lola Health that:

• Delivers speedy and accurate answers to queries about policies, claims, and covered services.

• Ensures continuous availability with support accessible at any time.

• Customises client interactions based on their profile, enhancing user experience.

Results and Benefits

• Improved quality and efficiency of customer service.

• Increased satisfaction through immediate and tailored responses.

• Reduced operational costs through the automation of common requests.

“Our collaboration with Rakam AI on this AI chatbot has profoundly transformed our customer interactions, making healthcare support more accessible and effective.”
— Lola Health Management

Next Steps

• Request a demo to discover Lola Health’s AI chatbot.

• Contact Rakam AI to design an AI solution suited for customer support in healthcare.